Our usual timeframe is between 2 to 9 business days for orders in Cairo, 3-12 business days for orders in Egypt outside Cairo and 7-21 business days for orders outside Egypt.

But we always do our best to get your order ready as quickly as possible!

Once your order has been shipped, our courier will contact you to agree on a delivery time that would suit you best.

You can pay for your order through; Online Payments (VISA, Mastercard), Bank Transfer/Instapay and installments up to 60 months by VALU, Souhoola, Forsa.

After placing your order, you will receive a confirmation email with the product you have ordered.

All our products are 18K solid Gold and stamped by the Egyptian Jewelry Stamping Authority.

All our pieces are made of 18K solid gold and are stamped by the Egyptian Stamping Authority.

We get it, you’re curious about the weight of our pure gold pieces! But just so you know, our products are sold by piece, not by weight. So no need to weigh your options — just pick your favorites and enjoy!

We are always keen on providing the highest quality and are very transparent in our operations!

All of our products are stamped by the Egyptian Jewelry Stamping Authority and all Diamonds are guaranteed by printed certifications, which are delivered with each order.

We offer Worldwide Shipping. Just make sure you enter your exact delivery address upon placing your order and you will find us delivering right to your doorstep.

Shipping costs vary depending on the delivery location: 

- Deliveries in Cairo cost 180EGP.

- Deliveries outside of Cairo and all over Egypt cost 280EGP.

Yes, you can cancel your order through the following steps:

Go to the "Contact Us" section on our website enter your full name and email address write your message to request a cancellation of your order Tick "this is urgent"

We will then process your request and cancel your order.

Yes, we accept exchanges. However, our exchange policy varies depending on how much time has passed between the delivery of an order and the request for exchange:

Please check EXCHANGES/RETURNS page for all the details.

Orders can be returned according to our return policy:

Please check EXCHANGES/RETURNS page for all the details.

Once an order is delivered, it has to be accepted and paid for. You can then exchange/return it.

All Ciel products are eligible for Exchange or Return, after being examined by our experts to ensure the product's condition.

To request an Exchange or Return for your purchase, Please check EXCHANGES/RETURNS page for all the details.

Shipping fees are non-refundable.